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간호사의 업무갈등

 Clinical Nurses´ Professional Conflicts

Journal of Korean Academy of Nursing 2001년 31권 3호 p.492 ~ 505
KMID : 0806120010310030492
김귀분/Kim KB
김혜숙/이경호/Kim HS/Lee KH

Abstract

Purpose: This study aims to find the sources of nurses´ conflicts and to find ways to eliminate them for improved nursing care.

Method: This study is based on a phenomenological approach. All participants were woking at K-hospital, located in Seoul. The research was performed from September 2000 to February 2001. Data was collected through interviews and observations while participants were working. Interviews lasted a duration of one and half hours and
data collection accured five to six times per participant. The data were analysed by Giorgi method and the results are as follows:

Result: Essential themes in the professional conflict of clinical nurses emerged
(1) The discords of human relationships ; (2) Dissatisfaction with working conditions; (3) Lack of self-respect in one´s professional expertise ; (4) Dissatisfaction with one´s work ; (5) Depression accurring due to one´s ability as a professional.

Conclusion: The foregoing arguments suggest that nurses perform stressful environments in a hospital originating from the relationship among peer group, working conditions, and lack of self-respect as a nurses. Therefore, hospital authorities should strangly consider working conditions, interpersonal relationships, and working conditions
in order to promote self-respect of the nurses hospitals.
KeyWords
간호사, 업무갈등, Clinical nurses, Professional Conflicts
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